FAQ
Our Product
Questions
What kinds of products does Ayurdeals offer?
A: We offer a wide range of Ayurvedic wellness, personal care, and herbal products crafted using natural ingredients. These include oils, herbal supplements, topical treatments, etc.
Are the products 100% natural / chemical-free?
A. While many of our products are formulated with natural herbs and ingredients, some may contain mild natural preservatives or stabilisers for safety and shelf life. Always refer to the product label for full ingredient details.
How should I store the products?
A: Store in a cool, dry place away from direct sunlight. Close lids and caps tightly after use. Some herbal oils or pastes may require refrigeration after opening (check the label).
What is the shelf life of your products?
A. Shelf life varies by product, depending on formulation. Each product package has an expiry date. Generally, once opened, usage within a few months is ideal (as indicated on the label).
Terms of Use
Questions
Who can safely use Ayurdeals products?
A: Most healthy adults. If you have known allergies to herbal ingredients or essential oils, it’s best to check the ingredient list carefully. Pregnant or nursing women, children, or people with chronic health conditions should consult a healthcare professional before use.
Are there any contraindications or people who should avoid certain products?
A: Yes.
Avoid use if you are allergic to any listed ingredient.
Pregnant, breastfeeding women should seek medical advice before using topical/herbal preparations.
People with skin sensitivities or serious skin conditions (eczema, psoriasis) should do a patch test first.
If you are on medications, especially herbal supplements, consult a doctor to avoid interactions.
How can I place an order?
A: Simply browse the site, add desired items to your cart, proceed to checkout, fill in shipping and payment details, then confirm the order.
What are the shipping methods and carriers used?
A: We use various carriers depending on your address, size/weight of your order. Examples include Delhivery, India Post, and other third-party courier services.
Where do you ship, and how long does delivery take?
A: Domestic (within India): Standard shipping 3-7 business days; express shipping (in select areas/products) 1-3 business days. ayurdeals.com
International: Available to select countries; delivery typically takes 7-15 business days. Actual times depend on destination, customs, etc.
When will my order be processed?
A: Orders are generally processed within 1-2 business days after payment confirmation. For weekends or public holidays, processing starts the next business day. Custom or personalised/pre-order items may take longer.
What will my shipping cost be?
A: Cost is calculated based on delivery address, weight, and size of products. At checkout, you will see the shipping fees before confirming your order. Free shipping may apply for orders above a certain value.
Can I track my order?
A: Yes. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number and link to follow your package’s progress.
What if there is a delivery issue (delay, missing, etc.)?
A: If there’s a delay or problem, please contact our customer support at support@ayurdeals.com
Cancellation
Refund Policy
How can I cancel my order?
A: You may cancel your order anytime before it is shipped. Once shipped or “out for delivery,” cancellation is no longer possible. To cancel, contact us immediately (phone or email) with your order number.
When is a refund eligible?
A: Refunds are allowed in cases such as:
Incorrect, damaged, or defective item delivered.
Item not as described.
If the order is cancelled before shipment.
Order not delivered within estimated time.
When are refunds not eligible?
A: Refunds are not provided for:
Change of mind.
Products marked non-returnable at time of purchase.
Certain items like perishable goods or digital products.
How will I receive my refund, and how long will it take?
A: Refunds are made to the original payment method (e.g. via Razorpay, credit card, UPI, etc.). The process takes approximately 10-15 business days to reflect in your account depending on your payment provider.
How do I request a refund or report issues?
A: Contact our customer support via email (support@ayurdeals.com
How do I reach Ayurdeals customer service?
A: You can contact us via:
Phone / WhatsApp: +91 9902281161
Email: support@ayurdeals.com
What are your office hours / response times?
A: (You should specify this for your business). A typical answer might be: “We are available Monday to Saturday, 9 AM to 6 PM IST. Customer queries are usually responded to within 24-48 business hours.”
What information should I have ready when I contact support?
A: Please have your order number, product name, date of order, and photos (if relevant - e.g. damage, wrong product) ready. This helps us process your request faster.